Is it safe to use my credit card? Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Yahoo Store system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. Do I have to pay sales tax? Sales tax will only apply to residents of Missouri, where we are registered, but not to any other US state or the rest of the world. Specific countries outside the United States may levy an import tax that is beyond our control. How can I pay for my order? We accept Visa, MasterCard, Discover and American Express. We also accept money orders. If you are sending a money order, please make the money order payable to: Diamond Edge Enterprises 6209 Mid Rivers Mall Drive Suite 170 St. Peters, MO 63304 How much will my shipping charges be? During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping, as well as sales taxes if applicable, are clearly displayed at the final checkout. Unfortunately, we can not control customs or duties charges for orders shipped outside the US. How long will it take to receive my purchased products? Orders are normally processed within 1 business day and sent via the customer's desired shipping method. What if I need to return my order? You may return an item in its original condition and packaging for a refund or credit within 7 days of receiving your order. We can not accept returns on worn items, unless there is a product defect. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. (This is the paperwork that comes with your order.) After a return has been received, it will take 1 week to process. If using a credit card, refunds will be credited to your account. If paying by money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection. What if you don't have all of the items in stock? If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will e-mail you regarding the missing items to confirm the balance of your order. Have questions we didn't answer? If you have additional questions, please e-mail us at info@diamondknots.com. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.